posted on 23 Apr 2011 17:07 by cockroach
In order to receive support, you must reply to this email
to verify that you are the owner of the Facebook account that you
referenced in your inquiry. This security step must be completed
before Facebook can respond to your inquiry.
In addition, note that Facebook will only be able to
provide assistance if you are writing in from the
email address that you used to log in to your
Facebook profile that's disabled. If your disabled
profile was registered under a different email address,
then you will need to respond directly from that email address.
To do this, take the following steps:
• Copy the exact email address you see in the "From"
field of this email (ending in @support.facebook.com).
• Log in to the email account under which your disabled
Facebook profile was registered.
• Compose a new email. Paste the address you copied
(ending in @support.facebook.com) into the "To" field,
let us know you're responding from your disabled
email address in the body, and click "Send."
Once we have this information, we will take further steps to assist you.
Remember that writing in multiple times will not
result in a faster response. Once you submit your
initial request, it is placed in a queue and responded to accordingly.
Lastly, you may not create another account using a
different email address while you are waiting for a response.
Creating more than one Facebook account is
a violation of our Statement of Rights and Responsibilities,
and violations of this rule could result in all of your
accounts being permanently disabled.
The Facebook Team